Support is available to help with questions, account-related issues, technical concerns or general feedback. Contact our team via live chat, email or phone and we’ll respond promptly. Live chat is best for urgent issues; email is ideal for records. For account queries have your ID and username ready. For technical faults include device and browser details. Staff operate in Australian time zones and assist with deposits, withdrawals and responsible-gambling tools.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (24/7 live chat and email; typical reply within 1 hour) |
| General Enquiries | [email protected] (responses within 24 hours) |
| Affiliate Enquiries | [email protected] (partner queries and onboarding) |
| Phone | +61 3 9124 5876 (calls handled Mon-Fri) |
| Working hours | Mon-Fri, 09:00-18:00 AEST |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues or matters that require explanations or documents. Please include a clear subject line and up-to-date contact details so we can process your request without delay. Attaching any relevant documents speeds things up. Expect a reply within our standard response times.
Contact Form
Response Time
Our support team answers most enquiries within one business day. Simple requests are handled promptly via live chat or email, while more complex issues, such as account verification or payment investigations, may take longer depending on their nature and the checks required. We'll keep you updated and aim to resolve matters as quickly as possible.
Feedback
Have feedback, suggestions or ideas to improve the site? Send them through our feedback form or live chat. Every comment is read and considered. We review submissions carefully and use them to tweak features, fix issues and improve the overall user experience. Your input helps shape future updates, so don't be shy, tell us what would make the site better for you.