Privacy Policy

We are FairGo Casino. This Privacy Policy explains how we collect, use and protect personal information when you use our casino services. It covers the types of data we gather, why we process it, who may receive it and the controls you have over your information. Read this page to understand what personal, technical and transactional data we hold, how long we keep it and how to request access, correction or deletion. Using our site means you accept the practices described here.

Types of data we collect

Personal data: name, email, date of birth, postal address, phone number and ID documents for verification (passport or driver’s licence). Transactional data: deposit and withdrawal records, payment method details and wagering history. Technical data: device identifiers, IP address, browser and operating system, session logs and cookies. Support logs: chat transcripts and email correspondence when you contact support. We collect only what is necessary for account operation and legal checks.

How information is used

Account setup and verification. Processing deposits and withdrawals. Enforcing terms, preventing fraud and meeting legal obligations such as KYC and anti-money laundering checks. Service delivery: game access, promotions and account notifications. Analytics and site improvement using aggregated data. We do not sell personal data for marketing; we use it to operate accounts and provide transactional services in AUD where applicable.

Data protection and security practices

We protect data in transit with 128-bit SSL encryption provided by Cloudflare and store information on secure servers with access controls. Access to personal data is limited to authorised staff and third parties who require it to deliver services. Where third parties process data, we require contractual safeguards. We retain records as needed for verification, legal compliance and transaction history, then remove or anonymise data when retention periods end.

Cookies and tracking technologies

Cookies and similar technologies are used to maintain sessions, remember preferences and measure site use. We use essential cookies for account security and optional cookies for analytics and performance. Third-party trackers may be used for analytics and payment flow optimisation. You can manage cookie settings in your browser or via the site cookie control where available.

User rights and choices

Access: request a copy of personal data we hold. Correction: ask us to update inaccurate information. Deletion: request account closure and removal of personal data where not required for legal retention. Objection: restrict or withdraw consent to certain processing. To exercise rights, contact support and provide proof of identity. We will respond within a reasonable timeframe and explain any legal limits on requests.

Data sharing and third parties

We share personal data with payment processors, identity verification providers and service partners required to operate accounts and process transactions. Gaming providers receive anonymised or necessary account identifiers to record game play and payouts. We may share data with law enforcement or regulators when compelled. Contracts govern third-party handling to ensure confidentiality and security.

Updates to this policy

Policy changes may occur. We will post updates on this page with an effective date. Significant changes will be notified via your registered contact method. Continued use of the service after updates constitutes acceptance of the revised policy. For questions or to exercise data rights, contact our support team through your account.